Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 303-751-0901 or make an appointment online!Partners
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We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Great service! Justin & crew were respectful, listened to what I had to say, answered all my questions & explained everything. I was having ?low battery? warnings off & on. One place wanted $84 to check my battery. I called Autoworks, talked to Justin, he fit me in, the same day I called. One of the crew check out my battery, said it was OK. Justin was kind enough to explain my car had 2 batteries, & they needed to talk to each other. He had seen this before & did not have the equipment to fix it. He referred me to a garage that did, wrote down the name address & phn # for me. No charge!! The referral was great! About 2 weeks later, my car smelled like something was burning. Again, Justin fit me in, they put it on the rack & checked everything out. They assured me my car was safe to drive. No Charge. It felt like the good old days! Proof that there are sill good people out there to rely on. Thank you from a grateful neighborhood senior citizen!
They were awesome and easy to pick up truck. Great services definitely recommend.
Uhaul Rentals, near Aurora, Co